RETURNS & EXCHANGES
Dr.Jart+ Online Return Policy
Your satisfaction is important to us. If you are not satisfied with your online purchase, we will be happy to remit your account for the amount of the purchase and waive return shipping fees if the return complies with our return policy.
We accept returns for products purchased from Dr.Jart+ Online only, and all returns are inspected upon return. Products purchased from Dr.Jart+ Online must be returned in new or gently used condition and within 60* days from date of purchase. Additionally, returns of items that qualified for a free promotional item(s) must be returned with the free promotional item(s). Please note: Items noted as final sale or not-returnable are not eligible for exchange or return. Dr.Jart+ Online monitors return activity and reserves the right to deny returns that, in its sole discretion, do not meet the return policy requirements, in instances of abuse, or for items that were re-sent at no cost in a good faith gesture following a report of non-receipt.
*Refunds for returns received after 60 days are not guaranteed and will be made at the sole discretion of Dr.Jart+ Online. If issued in these instances, Dr.Jart+ Online has the right to provide the refunded amount in the form of an electronic gift card or a refund check.
For items returned within our returns policy, the purchase price will be refunded to the original form of payment.
Please contact us at 1-800-814-6670 or customerservice@drjart.com. Our Online Customer Service Team will be happy to assist you for eligible returns, with a free return label, return instructions and the return shipping address. Only products purchased on drjart.com may be returned.
Print It
Print the label from your email.
Pack It
Carefully pack items into the box. Seal the box and affix the prepaid label to the outside.
Ship It
Take the package to any UPS location or request a pickup by contacting UPS at 1-800-PICKUPS (subject to UPS fees). Full instructions are included in the return label email.
If you received the item as a gift and wish to return or exchange it for another item, please contact our Consumer Care Department at Consumercare-us@drjart.com.
Please allow 7-10 business days for return processing. Returned items will be processed promptly, usually within 3-5 business days of receipt. An email will be sent to confirm your return or exchange request has been processed. If you have questions about returns and exchanges, please contact us by phone at 1-800-814-6670 or via email at customerservice@drjart.com.
Please note that eGift Cards cannot be returned or exchanged.
When an exchange is requested it is completed in two steps:
1) A credit is issued for the item(s) returned.
2) A new order is processed for the item(s) requested in exchange. Two transactions will be posted to your account; a credit for the returned item(s) and one charge for the item(s) requested in exchange.
Damaged Items
When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please retain the box, the packing materials, and the items inside and contact us immediately for assistance via phone at 1-800-814-6670. If you are unable to retain the contents due to the extent of damage, handle with care to take a photo of damaged item(s), and then safely discard of the damaged contents. Please note that in order for us to process a claim of lost, missing, wrong, and/or damaged items and/or packages, you must alert us within 30 days of receipt. Dr. JART+ Online reserves the right to deny claims received after 30 days.
Note: Dr. JART+ Online monitors claims of lost, missing, wrong and damaged items for abuse. Lost, missing, wrong and damaged items must be reported immediately upon receipt of the shipment, and any damaged, wrong, missing items must be retained (including the shipper). Dr. JART+ Online reserves the right to limit or deny the reshipment or credit of an order/item in all instances. Please note that in order for us to process a claim of lost, missing, wrong, and/or damaged items and/or packages, you must alert us within 30 days of receipt. Dr. JART+ Online reserves the right to deny claims received after 30 days.
I would like to return a gift but I don't want the gift-giver to know. Can you help?
If you would like to return or exchange an item you received as a gift, please email us at Consumercare-us@drjart.com and we will be happy to assist.