Where is my Order?

You can access your order status and history by signing in and viewing in your account.

Have a question about your order? Please email us at customerservice@drjart.com, chat live with us Monday through Friday from 9 AM - 5 PM EST or call us toll-free 1-800-814-6670.

Lost or Missing Order

If the tracking information for your package is confirmed delivered, and you are unable to locate the delivered package please:

1. Check with neighbors and family members
2. Look around the delivery location
3. Check for notice of attempted delivery
4. Contact the carrier directly who can assist further

Note: Dr. JART+ Online monitors claims of lost, missing, wrong and damaged items for abuse. Lost, missing, wrong and damaged items must be reported immediately upon receipt of the shipment, and any damaged, wrong, missing items must be retained (including the shipper). Dr. JART+ Online reserves the right to limit or deny the reshipment or credit of an order/item in all instances.

Order Processing

Most orders are processed within 1 - 2 business days (processing time does not include weekend days).
Orders placed on Saturday and Sunday will be processed the following Monday.

Orders with Overnight or Second Day Service will be processed the same day if received by 3:00 PM EST.

Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays).
We are currently unable to accept orders shipped to destinations outside the United States or U.S. Territories.
All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.

Order Inquiries/Orders and Purchases

Check the status of your most recent orders by visiting our Orders page, in My Account. This is the easiest and fastest way to get the most current information regarding your Dr.Jart+ Online orders.

When you click on Log In you will be prompted to log in with your email address and password. Click Orders in My Account. An order summary page will provide you with detailed information about your current and past orders. After your order is shipped, your tracking number, if available, will be displayed. To track your order via the carrier's website, you may click on the tracking number to view the delivery status of your order.

Please note: Some carriers may not have tracking information available for up to 24 business hours after the order is shipped.

Have a question about your order? Please email us at customerservice@drjart.com, chat live with us Monday through Friday from 9 AM - 5 PM EST or call us toll-free 1-800-814-6670.

Live Chat

Have a question about your order? Please email us at customerservice@drjart.com or Chat Live with us Monday through Friday from 9 AM - 5 PM EST.

Order Cancellations

If you would like to cancel an online order after it has been placed, please contact us as soon as possible by phone at 1-800-814-6670. We will do our best to accommodate your request.

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons include:

Item(s) not available.
Difficulty in processing payment information.
Cannot ship to the address provided.
A duplicate order was placed.
Cancelled due to customer request.

If your order is cancelled, you will receive an email notice to explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please  email us at customerservice@drjart.com or call 1-800-814-6670.